How Small Businesses Are Using AI

How Small Businesses Are Using AI.Artificial Intelligence (AI) has moved beyond being a tool only for tech giants, now serving as an essential resource for small businesses (SMBs) globally. With affordable AI technologies, small businesses are leveraging AI in innovative ways to streamline operations, enhance customer experiences, optimize decision-making, and drive growth. AI’s integration into business models has opened up numerous possibilities, offering a competitive edge in a rapidly evolving marketplace. Here’s an in-depth look at how small businesses are utilizing AI:

1. Customer Service and Support Automation

One of the most widespread uses of AI in small businesses is customer service automation through AI-powered chatbots and virtual assistants.